Understand the evolving culture in 911 centers and the importance of a supportive work environment. Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.
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Transitioning a crisis-laden center into a thriving 911 dispatch team. Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.
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The role of family support when facing the challenges of a first responder career. Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.
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The importance of mental health and wellness for dispatchers. Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.
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Handling a traumatic personal experience while on duty. Ep 587 features Shana, a 911 Professional out of Massachusetts.
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Navigating the challenges of training and early calls. Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts.
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Reflections and advice for those starting their journey in public safety. Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.
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The initial surprises and challenges of being a fresh 911 dispatcher. Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.
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The initial surprises and challenges of being a fresh 911 dispatcher. Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.
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The importance of community and peer support in 911 services. Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.
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The importance of supportive colleagues and genuine leadership. Ep 581 features Emily, a CTO at Cobb County 911 out of GA.
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The advocacy for recognizing dispatchers as first responders and improving mental health resources. Ep 580 features Kathy and Jason Lott of the Thin Gold Line Foundation.
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The importance of community and connectivity among current and former 911 workers. Ep 579 features a panel discussion entitled "No Dispatcher Left Behind."
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The emotional toll of dispatch work and Kate's background with Homeland Security. Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.
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The importance of staying composed and understanding subtle communication cues in 911. Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.
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The emotional impact of losing a colleague and the role of peer support. Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.
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The importance of understanding personality types in communication and teamwork. Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.
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You will have the same results in the area of your dreams, but only if you activate the three superpowers with intention on a regular basis.
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Intense relief and euphoria from successfully resolving challenging calls. Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.
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"When I said the kids grow up fast... What I meant was, I wish I had known to take better care of their mom. That if I had taken better care of myself earlier, my kids would have had a different life."
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